Data Deletion Policy

Your Right to Erasure

At WabFlow, we believe you should have complete control over your data. You have the right to request the permanent deletion of all your personal data and associated business information — including your customer chat logs, lead data, flows, and campaign history — at any time, with no questions asked.

How to Request Deletion

You have two ways to delete your data:

• Option 1 — In-App (Instant): Open the WabFlow app → Settings → Account → Danger Zone → "Delete Account". This is automated and takes effect immediately. Your data will be permanently purged within 30 days.
• Option 2 — Email Request: Send an email to privacy@wabflow.com from your registered email address with the subject line: Data Deletion Request. Include your registered business name and phone number so we can verify the request.

What Gets Deleted

Upon receiving a verified deletion request, we will permanently erase within 30 days:

• Your profile information — name, email address, phone number
• Your business details and WhatsApp connection credentials
• All bot flows, templates, and knowledge base content you created
• All historical chat logs with your customers
• All captured leads and booking records
• All campaign history and broadcast records
• All team member accounts linked to your business

After deletion, this data cannot be recovered. Please export anything you need before submitting your request.

Retention Exceptions

In limited cases, we may be required by law to retain certain records (such as billing records or legal correspondence) for a defined period even after account deletion. In such cases, we will inform you of what is retained and for how long.